Return & Exchange

Returns & Exchanges Policy

We want you to absolutely love your new jacket — but if something’s off, don’t worry. We’re here to make it right.

Return & Exchange Window

You have 30 days from the date of delivery to request a return or exchange. Unfortunately, we can’t accept any requests after that time frame.

What Qualifies for a Return?

To be eligible, your jacket must be:

• Unworn and in original condition

• Tags still attached

• Packed in the original packaging

Custom Orders

Since custom jackets are made just for you, these orders are final sale and can’t be returned or exchanged.

What You’ll Need

When reaching out, please have your order number and the email address you used at checkout ready — this helps us locate your order quickly.

How to Get Started

Before sending anything back, just shoot us an email at info@lightcyan-fox-795286.hostingersite.com. We’ll walk you through the process and give you the correct return address.

Refunds

Once we receive and inspect your return, we’ll send you an update. If everything checks out, your refund will be processed to your original payment method within 7 business days.

Shipping Costs

We’ve got you covered! Return shipping is on us. However, please note that the original shipping fee (if any) is non-refundable.

Need a Replacement?

If your jacket arrives damaged or has a defect, we’ll replace it at no extra cost. Just email us at  info@lightcyan-fox-795286.hostingersite.com, and we’ll sort it out ASAP.

Got the Wrong Item or a Damaged One?

We’re only human — and mistakes happen. If you received the wrong item or something arrived damaged, let us know right away at  info@lightcyan-fox-795286.hostingersite.com so we can fix it fast.

Questions?

We’re always happy to help. Whether it’s a return, refund, or exchange inquiry, just drop us a message at  info@lightcyan-fox-795286.hostingersite.com.